How do I make an insurance claim?
Please call Urban Insurance Pty Ltd when something happens that you believe will result in a claim being made.
Our office hours are 8.30am to 5.00pm Monday to Friday and we will discuss the incident with you.
Outside business hours please contact 0400 560 648.
1. You must make your claim as soon as possible after you suffer a loss. Undue delays may prejudice your insurer by escalating the amount of the claim, incurring unnecessary legal costs or preventing any recovery action against third parties.
2. You must also:
3. In relation to the Goods and Services Tax (GST), you must provide information, where requested. It is important that you provide us with:
If you do not give us all the information we ask for, it may affect the amount paid for your claim.
4. You must not repair or replace any damaged property without the insurers consent.
5. Do not pay, promise to pay, or offer payment, or admit responsibility for a claim.